Woodland Beam Return Policy and Refund Policy
All of our ceiling beams are made to order, we do not stock any beams. Once you receive your custom quote with the sizes and dimensions of the beams, Woodland Beam must have the quote returned with a signature authorizing Woodland Beam to put beams into production. At this point Woodland Beam requires a 50 % deposit. This is a non-refundable deposit. If we ship you a beam that is the wrong dimensions, we will replace the beam. All beam sizing is approximate, width and depth may vary up to 1” and lengths may vary up to 6”. If you need a specific or exact custom dimension on your beam notify Woodland Beam when you review your quote. We will make it to your specifications. Under no circumstances will there be a refund for a beam size not exactly the dimension specified. The beams will vary a little, this is wood we are dealing with.
ALL SALES ARE FINAL. THERE ARE NO REFUNDS. YOU THE CUSTOMER ARE RESPONISBLE FOR THE ENTIRE AMOUNT OF THE ORDER.
Warranty
We warranty our products to be free from defects in workmanship or material under normal use. All of our decorative box beams leave WoodLand in perfect condition, if any item or beam has visible damage, please notify WoodLand with pictures as soon as possible. See shipping damage for further instruction. Woodland Beam make’s no warranty, written or implied as to cracking, checking, or splitting, when the use of any type of exposed wood, or any wood beam. These materials have a tendency to have smaller cracks and checks. All species of wood will split and crack as it ages. This is a natural process of nature.
All hewing may vary from beam to beam, if you are ordering wood beams off the pictures, and are unsure, you can order a sample for $30 to be refunded upon your order.
Cancellation of Order
If you change or cancel an order before we ship, we will issue you a partial refund based on how much is completed at that time.
Shipping Costs
All of our box beams are custom made and custom sizes, so we have to get a custom-shipping price. Always allow 1-week minimum for shipping. If you need it expedited, we can price that out for you.
Shipping Damage
Consumer must be present at time of delivery to inspect all contents are in good condition. This means opening the packaging and inspecting the beams at the time the beams arrive. Consumers have a right to inspect package contents when accepting delivery from the Shipping Company and “noting” any appearance of damage when signing for shipment. All our custom products are shipped in perfect condition, with no signs of damage, cracks, torn, ripped and or split in the packaging and or beams. If you receive an order in poor condition, it was obviously sustained in transit and not the fault of WoodLand. In the event there is notable shipping damage, you have the right to “refuse this order”. If your freight arrives damaged, it is important to accept the shipment in order to document the claim correctly. A claim must be filed within 48 hours of delivery, and you can contact the shipping company that is listed on the BOL or WoodLand directly. Then the freight company will act as liaison and assist the customer in processing the claim and filing all necessary paperwork, though we cannot guarantee all claims will be accepted from the shipping company. In the event you are not present at the time of delivery, a note stating it is “OK” to drop shipment without the consumer being present. However you will waive your rights at the inspection period.
Build Time
All of Woodland Beams are all made to order. Depending the size of the order, build times will always vary. We hand make all of our custom beams from REAL wood, so this takes extra time. At the time we receive the order allow 1 week for WoodLand to acquire materials and 2-3 weeks for build time. If you need a beam by a deadline, we may expedite for an added cost, depending on our material stock.
Payment Terms
A 50% deposit is required for us to put beams into production. You may pay by Check or Pay Pal. When the box beams are complete the FINAL payment is now due. When the beams are ready to ship your Pay Pal account will be charged the remaining charges. At this time you will receive the shipping information. All sales are final. No Refunds.
